Privacy Policy

Last updated: 2024

Bimosi ("Bimosi", "we", "us" or "our") is committed to protecting the privacy of visitors to our website and customers who use our construction waste removal services. This Privacy Policy explains what personal data we collect, why we collect it, how long we keep it, who we share it with, and what rights you have under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Bimosi is the data controller responsible for your personal data. Our registered contact details are set out in the "How to Contact Us" section below.

1. Personal Data We Collect

We collect personal data primarily through the enquiry and booking form on our website. The form may ask you to provide the following information:

• Your full name
• Email address
• Telephone number
• Property or collection address where waste removal is required
• Details of the waste removal service you are enquiring about
• Any other information you choose to include in your message

We do not knowingly collect any special category data (such as health information or data relating to children) through this form. Please do not include such information when contacting us.

2. Why We Collect This Data

We use the personal data submitted through our form for the following purposes:

• To respond to your enquiry and provide you with a quote for construction waste removal services
• To arrange and schedule collection of construction waste from your property
• To communicate with you about your booking, including confirmations and updates
• To maintain records of our business dealings for accounting and legal purposes

3. Legal Basis for Processing

Under the UK GDPR, we rely on the following legal bases to process your personal data:

• Performance of a contract — where processing is necessary to provide a quote or carry out the waste removal service you have requested.
• Legitimate interests — where processing is necessary for us to respond to enquiries and manage our business relationships, provided this does not override your fundamental rights and freedoms.
• Legal obligation — where we are required to retain certain records, such as invoices, for tax and accounting purposes.
• Consent — where you have given specific consent, for example for advertising measurement on our confirmation page, as described in Section 6 below.

4. How Long We Keep Your Data

We retain personal data submitted through our form only for as long as necessary to fulfil the purposes described above. As a general rule:

• Enquiry data that does not result in a booking is retained for up to 12 months, after which it is securely deleted.
• Data relating to completed bookings, including invoicing details, is retained for up to 6 years to comply with UK tax and accounting record-keeping obligations.

5. Who We Share Your Data With

We do not sell your personal data. We may share your personal data with:

• Staff and subcontractors directly involved in arranging and carrying out your waste removal collection
• Our accountant or bookkeeping provider, solely for invoicing and tax compliance purposes
• Regulatory or law enforcement authorities, where we are required to do so by law

We do not transfer personal data outside the United Kingdom.

6. Cookies

Our website uses a single cookie, named cookie_consent, which stores your cookie consent choice for a period of one year. This cookie is strictly necessary to remember your preference and does not track your browsing activity.

We do not use any analytics, tracking, session, or CSRF cookies of any kind on this website. Advertising measurement is only activated after you have given your consent, and it operates exclusively on the booking confirmation page — it does not run anywhere else on the site.

7. Your Rights

Under the UK GDPR, you have the following rights in relation to your personal data:

• The right to be informed about how your data is used
• The right of access to the personal data we hold about you
• The right to rectification of inaccurate or incomplete data
• The right to erasure of your personal data in certain circumstances
• The right to restrict processing of your data
• The right to data portability
• The right to object to processing based on legitimate interests
• The right to withdraw consent at any time, where processing is based on consent

To exercise any of these rights, please contact us using the details below. We will respond to your request within one month, as required by law.

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection.

8. How to Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date.